Terms of Agreement

Quotes and Pricing

Quotes are valid for 14 days. Final pricing may change if your artwork, garment selection, or quantity changes after the quote is issued, or if a supplier changes their pricing on the blank goods. If anything changes, we will send you an updated quote to approve before we move forward.

Artwork and Proof Approval

Before we print, we send you a digital mockup. It is your responsibility to review it carefully: spelling, colors, sizes, quantities, garment style, and print placement. Zoom in and check every detail.

When you approve your quote and mockup, that is what we produce. We print exactly what is shown on the approved proof. Any error present in an approved proof becomes your responsibility and does not qualify for a free reprint. Changes requested after approval may add cost and reset your turnaround time.

Changes and Cancellations

You can cancel before production begins, but you are responsible for the cost of any blank goods already ordered and any art or screen work already completed. Once your order has been printed, it cannot be cancelled. Changes after approval must be submitted in writing and may add cost and time.

Turnaround Time

Our average turnaround is two weeks (10 business days), and we can often accommodate sooner when you need it. Please confirm the timeline on your quote works for you before you approve, since approval sets the schedule in motion. Turnaround begins after your artwork is approved and your deposit or payment is received, not from when you first place the order, and it does not include shipping time.

If your order has a firm due date, tell us up front so we can build the schedule around it. If no specific due date is set, your order falls into our standard two week production cycle and may move forward or backward within that window as we sequence the shop. Rush timelines may carry a rush fee. We are not responsible for delays caused by suppliers, shipping carriers, weather, or other events outside our control.

Garment Availability

Blank garments are ordered after your order is placed, so stock is not guaranteed. If an item is unavailable, we will contact you with comparable options and get your approval before substituting anything. We will never swap a garment without checking with you first.

Customer-Supplied Garments

If you provide your own garments, they are decorated at your risk. We inspect goods when possible, but we cannot replace customer-supplied items lost to spoilage or defects, since we did not source them. Supplied garments must be new and unwashed, and a handling fee may apply. For any misprints on supplied goods, we will credit or exclude the printing charge for the affected pieces.

Color Matching

Colors on your screen will look different from the final printed product. Every monitor is calibrated differently, and ink on fabric behaves differently than light on a screen.

Exact Pantone (PMS) matching is not guaranteed unless you request it in advance and it is quoted as a custom match. Some methods, including certain hybrid, water-based, and DTF prints, cannot hit an exact PMS number by nature of the process. Colors may also vary slightly between garment styles, garment colors, and reorders.

Print Placement and Variation

Decoration is a hands-on process. Print placement can vary up to 1/2 inch in any direction from the approved position, and slight variation within that range is not considered a misprint. A design may also sit up to 1/4 inch off level across its width. Garments are loaded by hand, and blank garments are not always cut perfectly square by the manufacturer, so a print that is level to the press can still look slightly off relative to a crooked collar or hem. Printing over seams, zippers, pockets, and collars can cause minor imperfections due to the uneven surface. Minor variation in registration and fine detail is normal and within industry tolerance.

Quantity Tolerance

For contract printing, custom decoration cannot always hit an exact count, since garments can be misprinted or arrive defective. Industry standard allows a spoilage margin of up to 3%. On smaller orders, 3% of a given size can come out to less than a single garment, so overage is calculated by percentage multiplied by imprints, or an additional 2 garments per size, whichever is greater. Contract clients are invoiced for the garments actually delivered, at the same per-piece price approved, and should order a few extras when an exact count is required.

For all other orders, we take responsibility for delivering your complete order. Misprints happen from time to time, and when they do, especially on a tight turnaround, we will reach out right away to work out the best solution to get you what you need on time.

Shipping

Before anything ships, we document exactly what goes in each box, including item counts, dimensions, and weight, and that record is attached to your invoice. Once your boxes leave our shop, they are in the carrier's hands. We have no control over what happens in transit, so we cannot be responsible for loss, damage, or delays once an order ships. If something does go wrong, we will do everything in our power to help you file the claim, purchase replacements, and get your order made right.

Payment and Deposits

A 50% deposit is required to begin production. Our quoted prices are cash pricing, which also covers payment by check and ACH bank transfer. Credit card payments include an added processing fee, shown before you confirm the payment. We accept cash, check, ACH, and major credit cards.

Please wait until your order is complete before sending final payment. Shipping cannot be fully calculated until everything is boxed and weighed, and final quantities can shift slightly between the start and finish of a job. We finalize your invoice once the order is done, so the total you pay reflects the true, accurate numbers rather than an estimate.

Your invoice will list the expected payment date, whether that is on pickup or shipment, net 30, or net 60. These are firm dates. Payments received after the due date on your invoice may incur a late fee. Returned checks are subject to a fee, and orders left unclaimed for more than 60 days may be donated or disposed of.

Returns, Defects, and Claims

Because every order is custom made for you, all sales are final and custom goods cannot be returned. That said, we stand behind our work. If your order arrives with a defect or an error on our part, contact us within 24 hours of receiving it so we can review it and try to make it right. Our standard remedy is to reprint the affected pieces once the defective goods are returned. Manufacturer flaws in the blank garment and issues caused by improper washing are not covered.

On shortages specifically, we run a documented count at four points in every job: when blank goods are ordered, when they are received and counted in, when they are counted onto the press, and again when they are counted during packing. That record follows your order from start to finish. If you believe something is missing, reach out within 24 hours and we will gladly pull the documentation for your order and verify it with you. When our counts confirm the full quantity was printed and packed, the order was completed as approved. This is also why we ask you to double-check your quantities on the quote before approving, since the most common cause of a short count is fewer pieces being ordered than were needed.

Artwork Ownership and Rights

By submitting artwork, you confirm that you own the rights to it or have permission to use it, and you agree to hold Print Hybrid harmless from any claim arising from its use. Any production files or screens we create in the course of your job remain our property unless purchased separately. We may photograph finished work for our portfolio, website, and social media. If you would prefer we do not, let us know in writing before production.

Agreeing to These Terms

Questions?

Sean Kirkpatrick, Print Hybrid
(806) 632-4032
sean@printhybrid.com