Privacy Policy

What We Collect

Information you give us. When you request a quote, place an order, or message us, we collect what you provide: your name, company, email address, phone number, shipping and billing addresses, order details, artwork files, and the contents of your messages.

Payment information. Card and bank payments are processed by Stripe, our payment processor. Card numbers go directly to Stripe and are never stored on our systems. We keep records of the payments themselves — amounts, dates, and last-four digits — for invoicing and bookkeeping.

Website analytics. Like most websites, we use Google Analytics to understand how visitors use our site — pages viewed, time on page, and general location. This uses cookies. We do not use this data to identify you personally.

How We Use Your Information

We use your information to do the work you hired us for: preparing quotes, producing your order, sending proofs for approval, invoicing, arranging shipping, and answering your questions. We also send order-related updates by email (and by text message, if you have opted in). After an order is finished, we may ask how we did.

We do not sell your personal information, and we do not share it with anyone for their own marketing.

Who We Share It With

We share information only with the service providers it takes to run the shop, and only what each one needs to do its job:

Payments — Stripe processes card and bank payments.
Accounting — invoice and payment records sync to QuickBooks Online, our bookkeeping software.
Shipping — names and delivery addresses go to shipping carriers (UPS, USPS, FedEx) to deliver your order.
Email and text — order emails are delivered through Mailgun; text updates, when enabled, are delivered through Twilio.
Suppliers — blank garments are ordered from wholesale suppliers; they receive shipping details when goods drop-ship to us or to you.

We may also disclose information when the law requires it.

Retention and Security

We keep order and invoice records as long as we need them for bookkeeping, taxes, and reorders — customers often come back years later and want the same print. Our systems use encrypted connections (HTTPS), and access to customer records is limited to Print Hybrid staff who need it to do their work.

Your Choices

Marketing-style emails include an unsubscribe link. Text messages stop when you reply STOP. If you would like to see the information we have about you, correct something, or ask us to delete it, contact us using the details below and we will take care of it. Deleting records we are legally required to keep (like invoices) may not be possible until the retention period passes.

Children

Our website and services are for businesses and adults. We do not knowingly collect personal information from children under 13.

Changes to This Policy

If we change this policy, we will update this page and the date at the top. Meaningful changes will be noted here rather than made silently.

Questions?

Sean Kirkpatrick, Print Hybrid
405 County Road 7300, Lubbock, TX 79404
(806) 632-4032
sean@printhybrid.com